Freshworks Authorized Solution Partner

With Freshworks we have the right partner for all your IT support and ITSM solutions from the cloud in our portfolio. From the classic ticket system to complete CRM software, Freshworks Inc. offers the right cloud solution for everyone.

Finding a well-functioning ticket system that employees enjoy working with and that you can start using quickly without a long setup is difficult. That’s why we work with Freshworks to help our customers deliver excellent support.

Freshworks Inc. is a leading provider of cloud-based customer engagement software. Freshworks products make it easy for teams to work together and help provide your customers with the best possible experience.
The Freshworks product range includes Freshdesk (customer support, helpdesk), Freshservice (ITSM tool), Freshsales (CRM software), Freshcaller (callcenter software), Freshteam (applicant tracking), Freshchat (customer messaging software) and Freshmarketer (conversion optimization suite).

Our customers and users of Freshworks solutions are convinced

Alexander Lück, IT Manager EUROPE at Packsize, shares:

When did the need for such a solution occur at Packsize?
“We started 3 years ago with Zendesk, which was our first ticket system for our employees. Then Freshdesk was introduced to us and Wabion showed us the possibility to see all the open tickets on screen. It was a deciding factor for us to have a partner to support us here, but in addition, the price compared to Zendesk was a point why we switched to Freshdesk after one year.”

Why did you choose the product of Freshworks in the end?
“In addition, we looked for a way to integrate and manage our IT hardware in one system, which we were able to do with Freshservice.”

How satisfied are you with the product and the opportunities that it offers?
“We are very happy here because in Wabion we have found a partner who supports us here and among others supplementary suggestions by us to be implemented in the software.”

How does Wabion provide you with expertise and how satisfied are you?
“If we did not have the colleagues at Wabion, we would not be able to leverage Freshworks solutions the way we do today.”